• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Ensure your shift teams have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Advise your shift team of any special events or VIP Guests in the hotel that day.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work.
• Maximize sales revenues through up-selling and marketing program.
• Manage Guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.
• Front Office experience in the 4 star hotels.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, inter-personal, and communication skills.
• A passion for delivering exceptional levels of Guest service.
• A relevant supervisory/management certificate/diploma or degree.
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Information Technology Solution provider
Confidential>
Job Overview
Monthly Salary Range
Unspecified
Gender
Male/Female
Career Level
Executive
Industry
IT - Hardware & Networking
Experience
5-10 Years
Qualification
Bachelors
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