Job Descriptions

• Supervise Front Desk operations during your assigned shift to a consistently high standard. • Ensure your shift teams have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events. • Advise your shift team of any special events or VIP Guests in the hotel that day. • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work. • Maximize sales revenues through up-selling and marketing program. • Manage Guest requests, inquiries, and complaints promptly and completely. • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service. • Front Office experience in the 4 star hotels. • Strong commercial/business awareness and demonstration of sales capabilities. • Calm, organized work ethic with the ability to prioritize and meet deadlines. • Excellent supervisory, inter-personal, and communication skills. • A passion for delivering exceptional levels of Guest service. • A relevant supervisory/management certificate/diploma or degree.

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