Job Descriptions

• P&L responsibility for Duqm area • Business Development responsibility for Duqm area • Budget and Sales Plan development and execution for Duqm area • Provide professional and timely customer service to both internal and external customers • Ensure customer satisfaction through daily interaction with technicians and execution of operational jobs. • Provide direct supervision of lab technical staff • Provide status updates, quote assistance and other internal and external customer service responsibilities as needed • Work with department supervisors, technical experts, or technicians at the local laboratory to obtain input and assist in the creation for testing scope, delivery of items needed from other support departments within the location (i.e.: design, machine shop on fixture design and creation) • Assist in providing complex quotations and provide quick and accurate quotations or be part of the team that provides quotes to customers • Under the direction of the assigned Department Manager, may participate and contribute in perform supervisory responsibilities to include hiring decisions, performance management input, decisions and execution, and approval of overtime and time cards. • Understand the customer needs in order to translate and deliver desired customer results • Adhere to, support and follow all Element safety guidelines • Project management, employee development, discipline, other transactional duties associated with this role Skills / Qualifications • A bachelors degree in a technical field and college level courses completed or a minimum of 3 years experience in a supervisory role in an industry similar or related to the Testing, Inspection and Certification (TIC) industry with a diploma or GED certificate preferred • Working knowledge of laboratory safety • Strong computer skills and basic mathematical skills with the ability to apply concepts of basic algebra and geometry a plus

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