Job Descriptions

Hold regular briefings and meetings with all heads of departments.

Ensure full compliance with Hotel operating controls, SOP’s, policies, procedures and service standards.

Lead all key property issues including capital projects, customer service, and refurbishment.

Handling complaints, and oversee the service recovery procedures.

Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Ensure all decisions are made in the best interest of the hotels and management.

Deliver hotel budget goals and set other short and long term strategic goals for the property.

Developing improvement actions and carry out cost savings.

A strong understanding of P&L statements and the ability to react with impactful strategies

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