Job Descriptions

• Coordinating daily restaurant management operations • Delivering superior food and beverage service and maximizing customer satisfaction • Responding efficiently and accurately to restaurant customer complaints • Coordinate daily Front of the House and Back of the House restaurant operations • Deliver superior service and maximize customer satisfaction • Respond efficiently and accurately to customer complaints • Regularly review product quality and research new vendors • Organize and supervise shifts • Appraise staff performance and provide feedback to improve productivity • Estimate future needs for goods, kitchen utensils and cleaning products • Ensure compliance with sanitation and safety regulations • Manage restaurant’s good image and suggest ways to improve it • Control operational costs and identify measures to cut waste • Create detailed reports on weekly, monthly and annual revenues and expenses • Promote the brand in the local community through word-of-mouth and restaurant events • Recommend ways to reach a broader audience (e.g. discounts and social media ads) • Train new and current employees on proper customer service practices • Implement policies and protocols that will maintain future restaurant operations Skills • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role • Proven customer service experience as a manager • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff • Strong leadership, motivational and people skills • Acute financial management skills

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