Job Descriptions

To provide premium quality customer service to clients by ensuring prompt responses to all queries, effective issue resolution and accurate information on shipment status thereby developing profitable and long term relationships and ensuring customer satisfaction. Provides reporting and documentation of pricing structures and serves as the point-of-contact for pricing inquiries from internal sales department. Respond to Global RFQ and overseas stations pricing requests • Support the Operational Activities • Receive and attend to Customer Queries and calls on products on services promptly and provide the desired information in courteous manner. • Effectively rack and monitor the progress of shipment right from the time shipment is picked at the origin to the time it is delivered. • Liase with the airline and shipping lines on ETA of shipments and with origin stations for timely resolutions alteration and discrepancies (Delays, off boarding, short over shipment). • Process 3rd party shipments as per company procedures.

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