Job Descriptions

· Receive requests by mail, telephone, or in person regarding insurance claims/policies while operating on multiple computer applications. Respond to inquiries from policy holders, providers and/or others for information and assistance · Perform research to respond to inquiries and interprets policy provisions to determine most effective response. Mail or route claim forms and supporting documentation to various units for final processing · Independently respond to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues · Ability to understand and interpret policy provisions Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, regulations, and corporate policies. Candidate Qualification: · Bachelors Degree / High School Diploma or equivalent required. -Paramedical (Nurse, Pharmacist etc.) or with hospital experience. · Excellent English written and oral communication skills · Fluency in written and spoken Arabic is a MUST · Strong communication skills; Ability to clearly communicate goals, concepts, processes to a wide audience and capability of tailoring levels of communications to audience · Ability to perform in a high volume, fast paced call center environment · Proven ability to work independently as well as a productive member of a team · Organized and detail oriented work style.

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