Job Descriptions

Your main duty is to offer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The IT Support Specialist will generally track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be conducted in person for internal users. Maintain and Upgrade Systems you will be in charge of keeping current systems updated and running smoothly. you are also tasked with upgrading the system and its components when the need arises. you will also comply to policies, update system requirements, file documentations required by authorities. Administer Data you may be tasked with overseeing an organizations data, including client information and internal information. This aspect of the job includes maintaining, backing up and securing databases, as well as restoring files as needed. IT Support Skills A successful candidate is technologically savvy and enjoys assisting others. you have excellent communication skills and keep up to date on the latest developments and trends in the industry. In addition to these traits, we look for applicants with the following skills. Having a working knowledge of common information technologies and systems Managing multiple projects simultaneously while maintaining high customer service standards have knowledge in social media platforms know how in maintaining website, hosting and domains Communicating complex concepts to a general audience Troubleshooting common IT problems

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