Job Descriptions

Job Description: The goal is to facilitate the sales team activities to maximize their performance and the solid and long-lasting development of the company in addition to reaching the set target for quotes, orders and follow up. Duties & Responsibilities: • Assists the sales team to improve their productivity by contacting customers and follow-up. • Coordinates with sales team by managing schedules, filing important documents and communicating relevant information. • Ensures all customers have up-to-date information and materials. • Handles calls, emails, and answers customer queries with accuracy and timeliness. • Receives orders via phone, email and verifies the orders have the correct information, prices and application. • Ensures orders and inquiries are processed according to customer requirements. • Notifies the sales team when customer needs visit and get the visit updates recorded in SAP. • Cooperates with other departments to ensure sales, queries, and deliveries are handled efficiently and informs clients of unforeseen delays or problems. • Maintains electronic filing systems to keep sales records and provides general information to the management when needed. • Responds to customers complaints and gives after-sales support on request. • Gives general technical advice to customers after discussing with Technical Team. • Works to turn as much opened opportunities to won, inform the management of any delay in the process in the follow-up. • Replaces other coordinators if absent. • Monitors the sales team progress, identify shortcomings and propose improvements • Follows up with customers and achieves sales order and quotations target every day. • Ensures adherence to company’s policies and procedures • Performs any other tasks as asked by supervisor.

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