Job Descriptions

Job Description A. Accountabilities: Remote support of onsite engineers and end users-customers during installation. Support users and network administrators over the telephone and by email. Responsible for Technology integration and configuration of routing and switching equipment. Deploy and configuring PCs, Workstations and Laptops. Handle Outlook configurations and support. To monitor, escalate and follow up of issues as per SLA To create incident of issues using Trouble Ticket Tool Handle End user support, getting remote access using TeamViewer Responsible for technical documentation like daily shift and ticket reports Handle Email and call corporate customers for all technical support issues follow-up Assure Permanent surveillance of network, systems, and security components monitored by the NOC Acknowledgement of alarms raised at the NOC and first level problem resolution following up Troubleshooting and ticketing ownership authenticate open, update, own and close tickets. Responsible for Statistics gathering, management reporting, on demand reporting. Assure Procedure feedback and initiation. Expert at Level 1 technical support on all IDC (Internet Data Center) products and solutions. Handle all other assigned responsibilities

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