Main tasks include response to requests from customers including answering questions, addressing complaints or concerns and following up on customer issues, and doing this in a timely, technically accurate and cost effective manner that also company with company guidelines on customer communications.
RESPONSIBILITIES:
• Handling inbound and outbound calls and customer correspondents.
• Answer customer s general queries and concerns and following up on open cases.
• Handling customer complaints assigned by the CS TL or CS manager and providing appropriate solutions and alternatives within the time limits.
• Build and maintains relationships with customers by frequent follow up to ensure their satisfaction
• Process all daily administrative, legal, financial requests received from customers with internal teams and follow up fulfillment of those requests
• Promote EastNets and its solutions through announcing new services and product updates.
• Create and update account details on CRM.
• Monitor, Manage and update information on CRM and maintain consistency and integrity of all customers data on internal systems.
• Prepare and validate acknowledgment of orders for all sold products and track orders and customers live date on CRM and internal systems.
• Prepare all invoice request for active customers order.
• Generate software licenses and track all licenses renewal dates.
• Send and evaluate regular surveys to customers to monitor and improve service quality.
• Assist with invitations sent to customers for certain events.
• Report all activities on a regular basis to CS Manger.
• Assist in communicating with other EastNets offices regarding the products and installation.
• Coordinate orders and implementation projects and follow up with project managers.
• Interact with vendors & partners to provide EastNets customers with required support to complete their orders.
• Assist customers in joining Swift.
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IT Company
Reputed IT company in Jordan>
Job Overview
Monthly Salary Range
Unspecified
Gender
Male/Female
Career Level
Executive
Industry
IT - Software Services
Experience
2-5 Years
Qualification
Bachelor of Science
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