Duties/Tasks
1. Deliver technical support to clients through telephone, email and onsite.
2. Identify, diagnose, and resolve level one problems for users of the server and personal computer (PC) software and hardware.
3. Diagnose and resolve end-user network and local printer problems, PC hardware, e-mail, Internet, dial-in and local-area network access problems.
4. Perform desktop hardware repair and installation for PC’s equipment and peripheral that are not covered by third-party vendor maintenance agreements.
5. Prepare video conference meetings and solve Avaya problems/issues.
6. Help the corporate team in any new installation.
7. Analyze, support and coordinate requests for computer system service.
8. Create a ticket for all the daily operational tasks, requests, issues and problems.
9. Interact with the suppliers to acquire product information for computers, applications and peripheral equipment.
10. Obtain product assistance through contacting hardware and software manufacturers.
11. Handle the requisition of required computer systems inventory and maintain an adequate inventory of computer supplies and parts.
Job Requirements
1. Bachelor’s degree in Computer Science, Computer Engineering or equivalent.
2. 0-4 years of experience in providing end-user phone support for current PC, desktop and application software.
3. Experience in desktop operating systems various (common) software applications and basic hardware.
4. Good understanding of the principles of network systems.
5. Microsoft Certified Professional (MCP) is preferred.
6. Basic understanding of electrical safety procedures.
7. Good command of Arabic and English.
8. Excellent communication skills (written, verbal and listening).
9. Able to build partnerships and work well in teams.
10. Can identify problems and refer/escalate complex issues to a higher level.
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IT Company
Confidential>
Job Overview
Monthly Salary Range
Unspecified
Gender
Male
Career Level
Executive
Industry
IT - Software Services
Experience
5-10 Years
Qualification
Bachelor of Science
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