Job Descriptions

The Assistant Manager – Operations will support the Operations Manager in overseeing the day-to-day operations of our facility management services. This role involves coordinating facilities, managing teams of Pest Control, Landscaping, and General cleaning ensuring adherence to health and safety standards, optimizing service delivery, and contributing to the overall efficiency of our operations. The Assistant Manager will work closely with other departments to ensure seamless operations and high levels of client satisfaction.  Assist the Operations Manager in planning, organizing, and overseeing facility management services, including Pest control, Landscaping, and cleaning services.  Coordinate the scheduling and dispatch of staff and contractors to ensure efficient resource utilization.  Monitor service quality and ensure that all services meet the company’s standards and client expectations.  Supervise a team of staff, Pest Control, landscaping, and General cleaning.  Provide guidance, training, and support to staff, ensuring that they perform their duties effectively and in compliance with company policies.  Assist in conducting performance reviews and managing employee attendance and productivity.  Assist in developing and maintaining strong relationships with clients by providing excellent customer service and promptly addressing client inquiries, concerns, and complaints.  Support the Operations Manager in conducting site visits to ensure services are being delivered to client satisfaction.  Prepare regular reports for clients on facility performance, service quality, and key metrics.  Assist in budget preparation and monitor operational expenses, ensuring the efficient allocation of resources.  Assist in reviewing vendor contracts.  Ensure all operations comply with relevant health, safety, and environmental regulations.  Maintain accurate records of facility management activities, including maintenance logs, work orders, incident reports, and service requests.  Prepare and submit operational reports to the Operations Manager, including performance data, budget updates, and any issues that need attention.  Ensuring availability of material and PPE at site.  Manage the allocation of Machines / Equipment and other related materials for the operations requirement.  Ensure safety using correct warning signs, protective clothing, and safety equipment, and be aware of hazards to other staff and people. Compliance with Health and Safety practices of the site. In General, the role will be managing a team of Pest Control, Landscaping, and cleaning services. Candidate must have experience in Pest Control/Landscaping / General cleaning with some technical skills.

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