Job Descriptions

Hotel porter who helps patrons with their luggage while checking in or out. Need to be quick-witted, good with people, and outgoing. Bellhops meet a variety of people each day and need to have the social skills to deal with them. Duties often include opening the front door, moving luggage, valeting cars, calling cabs, transporting guests, advising directions, performing basic concierge work, and responding to guests' needs. While carrying luggage, they escort guests to their rooms. Responsibilities include: Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts. Supply guests or travelers with directions, travel information, and other information such as available services and points of interest. Receive and mark baggage by completing and attaching claim checks. Greet incoming guests and escort them to their rooms. Assist physically challenged travelers and other guests with special needs. Act as part of the security team at transportation terminals, hotels, or similar establishments. Deliver messages and room service orders, and run errands for guests. Explain the operation of room features such as locks, ventilation systems, and televisions. Requirements are: A high school diploma or equivalent such as a GED is required At least 1 year of previous experience in hospitality as a bell attendant, concierge, or similar customer service position Must be able to stand for long periods and lift over 25 pounds

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