Job Descriptions

The primary responsibilities of a Client Servicing Manager would be to: 1. Seek, process and execute client requests and product orders 2. Answer queries regarding product/ services, processes and if required direct them to the account manager 3. Assist clients to use the products and services and keep them updated about new features launched 4. Coordinate with internal teams to ensure timely fulfillment of products orders/ services 5. Maintain trackers, reports for client interaction, product/ service usage etc 6. Collect feedback and resolve client complaints 7. Competencies and Skills Required Client Servicing Manager plays a critical role in satisfying clients and thus bringing repeat business. They are the primary point of contact for the company's clients and need to have good communication skills, interpersonal skills, and problem-solving skills. The major skills and competencies that employers look for in a candidate are: 1. Good communication skills (English and Arabic) 2. Good interpersonal skills 3. Active problem-solving skills 4. Customer Focus 5. Ability to handle the pressure

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