Job Descriptions

The Director of Hospitality is responsible for the successful overall direction, administration, and coordination of all activities of the Hospitality division including hotel, F&B, and salon and spa operations in accordance with the company’s established policies, procedures, and internal controls. Essential Duties and Responsibilities • Interacts effectively with the public and Team Members. Performs excellent customer service at all times. • Creates, develops and implements an effective strategy of organization for the Hospitality division, coordinating with all levels of management to determine objectives for successful operations and future development of services. • Generates, through proper supervision of assigned departments, projected revenue levels and consistent guest satisfaction. • Remains current on business trends and activities in the local market. • Establishes operational unity among all departments within the division, as well as cross-divisional operational unity. • Establishes and maintains exceptional standards for personnel administration and performance, guest service, room rates, occupancy levels, advertising, and special events. • Allocates funds, authorizes expenditures in accordance with the company’s SOPs, and assists in planning budgets for all departments within Hospitality.

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