Job Descriptions

• To provide a highly professional and efficient facilities services to our client. • To participate in providing an effective facilities service on site by ensuring all areas of responsibilities are managed and administered in accordance with the contract specification and service levels • The Workplace Experience Coordinator will be expected to support the Workplace Experience Manager to create a workplace that increases individual well-being, personal productivity, and enhances company culture that employees want to be a part of. • In this position, you will assist in managing, promoting and aligning all customer service deliverables for the client as part of the Property team. • You will proactively coordinate the rollout of Workplace Experience/ Soft Service programmes across your sites. • You will be measuring feedback from employees and business units and be responsible for supporting stakeholder communications across your sites. • You will be liaising onsite with the Facility Management and Project Management teams to ensure seamless coordination between workplace functions. • You will be expected to embed yourself in the client’s culture and build relationships with key stakeholders in the business inside and outside of the Property function. • We will be looking for you to bring new innovations and a passionate attitude to the contract and work with the Workplace Experience and Soft Service leads to enhance the service functions • Responsible for coordinating the delivery of Soft Services and customer experience programmes in your buildings; including but not limited to new joiner inductions, WX technology rollouts, surveys, community programmes, WX and SS global programmes

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