Job Descriptions

Job Role: - Act as an ambassador of the company at all times and attend to customer needs in a professional, friendly and courteous manner - Ensure that a high level of professional rapport is developed and maintained with all customers - Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices - Maintain a thorough knowledge of all departments, company products and services so that customers are provided accurate information - Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customer - Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken Requirements Requirements: - Open to ANY nationality - Female, 33 years old and below - Bachelor’s Degree in any related field, Master’s Degree is an advantage - With at least 4 years of proven working experience in customer service or guest relation and with a good track record of managing client relationships with excellent client interface - Must be committed with positive attitude - Proficient in English, Arabic speaker is a plus

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