Job Descriptions

Main Duties: - Institute protocols for the use of IT across departments and projects - Delivering IT support services to all business operations such as Park Operation, Retail, F&B business and end users - Act as link between end users and higher level support - Able to trouble shoot systems, network problems and diagnosing and solving hardware or software faults - Ensure all incidents and requests are recorded in Service Desk and actioned upon quickly - Manage daily support issues on site, and escalating to proper channels as and when necessary - Deploy & maintain IT equipment and software on site across the park - Install and configure software and hardware (printers, network cards etc.) - Oversee, track and measure system and network performance - Perform troubleshooting, repairs and data restoration - Design, plan and execute training on the use of systems and networks - Collaborate with other professionals to maintain park standards and functionality - Support the park in various operation roles during busy days - Any other duties as may be reasonably requested by the management team Requirements - Minimum a Diploma in Information Technology /Computer Science and/or relevant field - Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCSDT) - Minimum 2-3 years of IT support role experiences in hospitality industries such as Parks, F&B, Retail operations or hotels - Previous experience in handling Point of Sales (POS), other retail or F&B systems - Understanding of TCP/IP protocols and LAN/WAN configuration

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