Job Descriptions

- Have a good understanding of the outlet's concept and food and beverage offerings and be able to verbally explain those to the guests. - Knowledge of mixing and matching ingredients to offer an outstanding selection of creative beverages, non-alcoholic drinks, be able to garnish all drinks as per the given standards and explain their characteristics. - Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA). - If necessary be able to personally interact and recommend suitable drinks for guest. - Handle effectively any kind of customer complaints being verbal or written and report to managers without fail. - Monitor daily the bar counter set up and ensures that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible. - Ensure that all bottles and ingredients should be set up as per the bar's standard to assure they are in easy reach and facilitate effective service. - Assure that all beverages, such as juices are fresh and in good order to be served. Requirements - If requested being able to carry out cashiering and daily cash and credit collections. - Any other reasonable tasks as assigned by the outlet manager including assisting other outlets. - Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. - Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks. - Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest. - Ensure customer satisfaction from arrival to departure in accordance to the key F&B Pillars and the respective service standards.

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