Job Descriptions

- Drive in-store CX initiatives - Plan succession of team members in terms of readiness - Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner - Drive eNPS through people experience initiatives and culture - Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions - Offer store support including concessions, real-time as per business needs - Act as the key point of contact with back-office operations - Ensure click and collect are conducted within SLAs - Ensure customer data is properly captured by the sales team in adherence to marketing team requirements - Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc.. - Ensure store team is working towards the same goal - Promote omnichannel sales - Increase the store revenue target vs actual - Increase sell-through at full price - Provide input to whats working well, whats not working well and feedback Requirements - 6 - 8 years in managing a team in a Fashion Retail capacity - Experience and knowledge about the Abu Dhabi market and client. - Expertise in sales techniques and product knowledge - Solid customer focus and attention to detail - Comfortable with all aspects of merchandising; including stock rotation and inventory - A passion for people and fashion - Strong communication and clienteling skills - Good knowledge of current trends and strong use of social media platforms - Strong leadership and collaborative skills

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