Job Descriptions

• Plans, directs and coordinates the activities of assigned personnel in Service Delivery. • Manages the function and exercises financial authority at the level established by management for the position. • Manages the delivery and completion of IT projects as per international best practice by monitoring project milestones, expenditures, and overall budget. • Escalates major issues to IT Management and ITPC. • Understands business needs and ensure the delivery and implementation of best-in-class IT solutions as per stated goals and timelines. • Manages the preparation and review of internal Service Level Agreements and Operational Level Agreements. • Manages the execution of the enterprise IT governance strategy by implementing and maintaining effective IT governance standards based on a continual improvement life cycle. • Ensures the availability of IT services, coordinating the documentation of incidents and escalating as necessary to meet the Business Continuity Mandate. • Provides support to Business Assurance related to planning, facilitation, reviewing and remediation efforts. Also maintains a complete and up-to-date repository of audit findings and remediation plans for better use.

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