- Generating and managing renewal inquiries from different sources like phone calls, emails, chats, walk-in clients
- Following up with existing clients and updating status on the CRM (ZOHO)
- Educating clients with information related to amendments, activities, eligibilities, free zones rules, terms and conditions
- Following up all renewal clients by phone call and emails
- Keeping in touch with Channel Partners to make sure that the relationship with the Free zone is good
- Achieving monthly renewal targets
- Providing a monthly report on the number of renewals vs opportunities
- Coordinating between Compliance team and the Operations Team to facilitate clients’ requirements
- Maintaining high conversion rates
- Providing straight forward, transparent and accurate information related to the requirements of the client
- Preparing reports as required and/or requested by the line manager
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RTC-1 Employment Services
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.