Job Descriptions

Our Loyalty Training Coordinator is a key resource in ensuring that the loyalty program training and Retail KPIs are transmitted and monitored in all retail shops The role will also be responsible for the training updates and all the loyalty program collaterals in store This person will be expected to manage relations with all store Champions and create a two way communication path way between the Retail and all loyalty streams Support and assist in all loyalty program MUSE trainings and refreshers Book and manage training schedules location and participants. - Effectively manage communications between MUSE streams and Retail Stores Ensure all MUSE Marketing collaterals and updates are transmitted and received by Retail teams - Conduct Refresher trainings Collate feedback and transmit action plans to stores and MUSE Champions Track - Axonify implementation and follow up on results according to set standards - Create training dashboards and assist in training calendar - Ensure Weekly monthly updates from MUSE Champions on MUSE KPIs The Group App MyChalhoub updates as requested, responded to all MyChalhoub MC queries - Ensure recommendations from CRM and IT teams are implemented in Retail stores - ALL MUSE KPIs are received and understood by stores and implementation plan is confirmed - Update all MUSE concierge enquiries with retail teams - Assist MUSE Concierge in achieving all SLAs by liaising with retail teams - Assist MUSE Concierge with Retail Service recovery aspects - Transmit MUSE concierge dashboards to Retail brands teams - Monitor and liaise with Brand Analyst to maintain adequate stock level of best sellers in store - Achieve MUSE Concierge SLAs Ready to join our exciting transformation to become a hybrid retailer bringing luxury experiences to the fingertips of our customers everywhere

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