Job Descriptions

Strategic • Contribute to the formulation of the corporate strategy • Lead the development and implementation of Commercial Function’s strategy in alignment with the corporate strategy. • Monitor the development and implementation of Strategy and Commercial Function’s policies, procedures, and processes • Monitor performance of the Commercial Function against KPIs and objectives on a regular basis. • Recommend improvements and efficiencies in line with the corporate priorities • Validate and approve the annual budget of the Commercial Function in collaboration with Finance Operational • Set and direct the periodic revision of Commercial streams while coordinating properly with key stakeholders across the company. • Act as the principal Commercial advisor to executive leadership. • Drive a strategic approach into the management of Commercial related matters. • Develops and oversees the implementation of department policies, procedures and controls covering all areas of Commercial Function activities so that all relevant requirements are fulfilled while delivering a quality, cost effective service to customers. • Ensure the development of effective working relationships between the Strategy and Commercial departments and other services across the company. • Ensures smooth coordination and relationship building between relevant parties/functions in order to maximize on efficiency, synergies and service quality • Constantly monitors the number of defect/breaches to SLAs and customer service standards in order to identify and propose actions for their timely solution and avoidance. • Leads and guides project management teams in the planning, organising, management and control of various Commercial Function related projects in order to ensure that the project cycle is completed meeting agreed project parameters (cost budget, timelines, scope and quality), standards and objectives • Lead the new Strategic Business Units (SBU) during their incubation and maturity phase. • Oversee the commercial capability which will support and enhance the expansion and growth agenda

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