Job Descriptions

Knowledge and Skills Required: • Must be fluent in English in written and verbal communication. • Must have minimum 6+ months of Contact Center/ BPO experience in English Voice Support. • Must be 18 years of age or older. • Minimum qualification of high school (Tawjihi) -Passed. • Must be flexible with all shifts including night shift. • Must be eligible to currently live and work in Jordan. Communication Skills: • Ability to communicate correctly and clearly with all customers • Excellent documentation skills • Good comprehension skills – ability to clearly understand and state the issues customers present • Ability to concentrate – follow customers issues without distraction to resolution • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response • Work successfully in a team environment as well as independently Computer Knowledge/Skills: • Ability to use a desktop computer system • Demonstrates an ability to successfully navigate websites • Demonstrates a proficient knowledge of email applications • Demonstrates an ability to learn in various media • Ability to successfully adapt to changes in the work environment

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