Job Descriptions

The Internal Sales Executive acts as the first point of contact with the customer, portraying a professionalism and confidence that delivers the ultimate in customer service. They will be tasked with building and maintaining an active customer base to support the field sales team and will develop new sales to support the depot. The Internal Sales Executive will maximise revenue and profit against agreed targets through predominantly outbound telephone account management and the development of both the existing customer base and new business. The role holder will be a fully contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the business KEY RESPONSIBILITIES: Account Management ▪ Actively manage and retain an active customer base within an agreed percentage ▪ Develop and sustain a solid relationship between Rapid Access and its customers ▪ Promote the Rapid Access brand, core values and mission statement to maintain market leading image ▪ Demonstrate a thorough understanding of our products and services and the they benefit our clients ▪ Work with closely with the field sales team and keeping them informed of any developments relevant to their accounts ▪ Build strong relationships with colleagues in other depots to enable and accept passing of remote hire orders ▪ Conduct post-sales follow up customer calls customer to ensure high level of customer satisfaction ▪ Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion. Where relevant, escalate and log matters ▪ Perform routine follow up calls as per renewal procedure to hit renewal sales targets ▪ Redevelop dormant accounts to agreed percentage ▪ Ensure customer service and customer expectations are exceeded by dealing with all customer queries quickly, efficiently and cost effectively ▪ Actively sell Rapid Access’ products and service offerings to customers and prospective customers ▪ Manage profitable growth targets for a portfolio of customers to achieve ‘above minimum’ prices to hit and surpass revenue targets ▪ Ensure existing and prospective decision-maker contact and sales targets are met in accordance with agreed key performance indicators ▪ Proactively seek and identifying new sales opportunities by targeting a combination of existing and prospective customers ▪ Successfully qualify, develop and convert leads and enquiries into orders to produce budgeted order conversion ratio ▪ Comply with approved sales process when qualifying prospects, nurturing leads, and identifying opportunities ▪ Maximise sales by continually expanding orders and up-selling on all incoming and outgoing calls Administration & Reporting ▪ Prepare, follow-up and manage customer quotations for the field sales team ▪ Maintain and update the customer contact database with accurate and relevant data

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