Job Descriptions

The Role: Provide leadership and guidance to the Direct Sales Team in order to achieve Ooredoo goals incorporating superior customer service, business development, operational efficiency and profitability. Meet the sales target of Ooredoo products and services as set by Phono. Key Accountabilities & Activities: - Seek, recommend and gain approval for effective B2B marketing and sales strategy, ensuring it is consistent with Ooredoo business requirements. - Achieve optimum level of coordination with CRM system of Ooredoo Telecom, to ensure there is no overlapping on same customers among both parties. - Improve customer satisfaction through sharing the marketing feedback with Ooredoo management. - Monitor the financial performance of each account, retaining proactive communication with customers. - Input to the development of new products and services, anticipating customer needs to ensure his services are competitive and updated in the market. - Develop on conceptual ideas, procedures and processes to enhance area efficiency through exploring new methods and systems. - Oversee the activity and performance of account managers, to ensure providing constant support on business cases. - Contribute to the company communication plan through preparing of relevant reports, presentations and documents. - Achieve and communicates to the reporting line the Mobile business (voice line and data targets) and - ICT business as determined by the Director B2B aligning the B2B budget/AOP. - Achieve and communicates to the reporting line the revenue targets determined by the Sr. Director/ Director B2B. - Ensure Individual Performance Plans (IPP) is completed for all staff in accordance with Ooredoo policy.

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