This role will be working for one of the client of MDC Business Management Services to be based in Abu Dhabi, UAE.
What we are looking for: Call Center Supervisor - Team Leader
You will be responsible for overseeing the day-to-day management of the function including direct supervision of the team. Assist in the departmental restructure including process map implementation and various automation projects. Assist in weekly system reporting/MIS activities utilising several systems.
Duties and Responsibilities:
- Implement Gateway department (call centre) strategy
- Determine, monitor and deliver targets for Gateway department
- Provide training to all Gateway employees
- Answer staff questions, provide guidance and feedback to team members
- Quality check and measure performance with KPIs such as call interruptions, calls waiting etc.
- Ensure adherence to company policies and procedures
- Keep senior management informed about recurring issues or problems
- Prepare monthly, quarterly and annual reports
Disclaimer: Omanjobs.om is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.
MDC Business Management Services
Mubadala is an investment and development company supporting the diversification of Abu Dhabi's economy by creating globally-integrated industry sectors in the UAE and investing in key infrastructure for future growth.>
Job Overview
Monthly Salary Range
Unspecified
Gender
Male/Female
Career Level
Executive
Industry
Call Center / BPO / KPO / Outsourcing
Experience
5-10 Years
Qualification
Bachelors
Login to OmanJobs
Additional Information Required
Employer has requested some additional information along with your application for this job
Are you sure you want to apply?
Information you've provided in your OmanJobs profile doesn't match the following requirements set by the Company for this job:
* Age Limit : 0 - 0
* Your Age :
it is highly unlikely that you will be shortlisted by the company.